Last month, Shannon’s blog was about Taking Control of the Sale as a way to free stalled deals. For some sellers including account managers, technical pre-sales reps and even CEO’s, the prospect of direct and sometimes uncomfortable conversations to...
February is the perfect time to review your sales pipeline for stalled deals, those opportunities that have stagnated. Deals get stalled for many reasons and here are a few examples An Unresponsive Customer: Customers stop returning calls or email The...
When it comes to company culture, actions speak louder than words. Culture is a manifestation of the behaviors that are rewarded, rejected and reinforced by those in positions of power. Culture is not formed by company values statements posted...
So many sales and customer service professionals today do work primarily via phone and internet meetings. Their voices have a powerful impact on their customers’ experiences, engagement and perceptions. “The voice represents the person, their professionalism, and their company,”...
