So many sales and customer service professionals today do work primarily via phone and internet meetings. Their voices have a powerful impact on their customers’ experiences, engagement and perceptions. “The voice represents the person, their professionalism, and their company,” and it is as important as the message content, says voice expert and speech pathologist, Christine Katzenmaier. What can you do to improve your phone voice and provide a better customer experience? Here are some quick tips to improve your phone voice on the short video here. My guest, Christine Katzenmaier, is a voice expert, singer and vocal coach of many years as well as an ASHA board certified Speech-Language Pathologist. Christine helps voice professionals at her company, Speech and Voice Works (www.speechandvoiceworks.com). Look for more Pro-Skills tips on sales effectiveness in the near future.
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